Support

Help with Telltale for iPhone, iPad, Apple Watch and Android

Frequent questions

Which mailboxes can I connect?

Any mailbox with IMAP, and on iPhone and iPad also with POP3. The connection is always encrypted, with TLS or STARTTLS. Ideally use a mailbox that receives nothing but your system mail.

Why does a notification sometimes arrive late?

iOS and Android decide when an app may fetch mail in the background, so notifications about new mail can arrive late. Telltale schedules notifications about missing mail ahead of time; they arrive on time, even with the app closed. While the app is open, new mail arrives right away.

Telltale does not recognise one of my mails. What now?

Open the mail under Events, Messages view, and tap “Create parser from this message”. You see what Telltale reads from the mail while you edit. Feel free to send us an example so we can add a built-in parser. Remove anything confidential first.

How do I restore my purchase?

Open the “Plan” section in Settings and tap “Restore purchases”.

How do I cancel the subscription?

On iPhone and iPad in your device’s Settings under your name and “Subscriptions”, or directly in the App Store subscriptions. On Android in Google Play under Subscriptions. The one-time purchase does not expire.

How do I delete my data?

On iPhone and iPad, tap “Delete all data” at the bottom of the app’s settings. On Android, clear the data under “Storage” in the app info. We hold no data of yours; see Privacy for details.

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