Privacy

Last updated 9 October 2026

Who is responsible

What the app stores on your device

To read your system mail, Telltale stores on your device:

• the details of your mailboxes: address, server, user name and the folders you chose,
• the password of each mailbox, in the Keychain on iPhone and iPad and encrypted with a key from the Android Keystore on Android,
• the mail it fetched, the events and states Telltale derives from it, and their history,
• your settings, rules, parsers, checks and dashboards.

None of this is sent to us. We run no server the app could send it to.

Which connections the app makes

• To your mail servers, to fetch mail over IMAP or POP3. The connection is always encrypted.
• When you set up a mailbox, the app looks up the server settings at the domain of your mail address, for example at autoconfig.your-domain and through DNS. It does not ask a third-party service.
• For checks, the app pings the hosts you enter, opens the ports and web pages you name and reads their TLS certificates.

All of these connections go straight from your device to servers you name yourself or that belong to your mail address.

Sharing through your mailbox

When you acknowledge a problem on iPhone or iPad, Telltale flags the mail behind it in an IMAP mailbox with a keyword, so other devices with access to the same mailbox see the acknowledgement. If you turn on “Store rules in the mailbox”, Telltale also creates the folder Telltale/Config with your rules. Both stay on your mail server.

Sharing with your team through iCloud

On iPhone and iPad you can share a workspace through iCloud. Rules, dashboards, acknowledgements and the name you give for this then live in your iCloud account and with the people you invite. Mail stays on each device. iCloud is provided by Apple, and Apple’s privacy policy applies. So that other devices learn about changes, iCloud sends a silent notification through Apple’s push service. Without a shared workspace, Telltale does not use iCloud.

Notifications

The app creates notifications about problems on your device. There is no notification server of ours.

Purchases

You buy Telltale Pro through Apple’s App Store or Google Play. Apple or Google handle the payment. We receive neither payment details nor your name. The app only checks on your device whether a valid purchase exists.

Backups

Passwords are never part of a backup. On iPhone and iPad the stored original mails are left out as well. The database with events, states and the text of the mail can be part of your device backup, depending on how you set up iCloud Backup or the backup on your computer. On Android, the cloud backup only covers settings. If you move directly from one Android device to another, the database can come along; the passwords do not.

Crash reports

Telltale contains no crash or usage analytics of its own. If you allowed your device to share analytics with app developers, Apple or Google pass anonymised crash reports on to us. You can turn this off there at any time.

Deleting your data

On iPhone and iPad, “Delete all data” in the app’s settings removes everything Telltale stored, including the passwords. On Android, use “Storage” in the app info. Deleting the app removes the data as well. Nothing is stored with us that would need deleting. You leave a shared workspace in the app; afterwards your entries remain only with the other members.

Your rights

Under the GDPR you have the right to access, rectification, erasure, restriction of processing, data portability and objection. As we receive no personal data from you through the app, there is usually nothing about you we could hand over. If you have questions, write to [email protected]. You can also lodge a complaint with a data protection supervisory authority, for example the Saxon Data Protection and Transparency Commissioner.

Changes

If the app changes so that this policy no longer holds, we update it and the date above.