Support

Help with LVE for iPhone and iPad

Frequent questions

Which label printers work?

Niimbot printers over Bluetooth (B1, B18, B21, D11, D101, D110), any AirPrint printer and network label printers on RAW port 9100: devices that speak ZPL, such as Zebra, and Brother QL with DK rolls. Choose the printer in Settings under “Label Printer”. Network printers need LVE Pro.

The scanner does not read a code. What now?

Hold the device a little further away and choose a higher zoom in the scanner; the camera reads small labels better that way. In poor light, the flashlight helps. If a code cannot be read at all, you can type it into the search.

How do I work with several devices or as a team?

With LVE Pro you sync your inventory between your own devices through iCloud. With LVE Team you invite more people under “Sync”, who then work with the same stock room. If your company runs its own LVE server, connect to it with your credentials or a pairing code from whoever runs the server.

When does lent equipment count as returned?

Only once both sides have signed the return protocol, and only once every accessory is back or reported lost. If something is missing, the handover stays open and you can record the missing part in a later return.

How do I restore my purchase?

Open “Plan” in Settings and tap “Restore Purchases” on the purchase screen.

How do I cancel the subscription?

In your device settings under your name and “Subscriptions”, or directly in App Store subscriptions. The one-time purchase of LVE Pro does not expire.

How do I delete my data?

Tap “Erase All Data” in the app's settings. This removes the data on this device. Data in iCloud or on your own server stays there; see the privacy policy.

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